Terms of service.

PAYMENTS

Payments are made securely through PayPal and Stripe. I cannot see, nor do I keep any record of, your credit card details.

DELIVERY

DIGITAL PATTERNS: My PDF patterns are available on Etsy and at Payhip.com, they are not sold directly through this website. When you buy digital patterns they will be sent to your email as soon as payment has been completed. You will receive a link that allows you to download the pattern. You will need a PDF reader in order to view the pattern.

Due to their nature, all sales of digital items are final and no refunds can be issued once the patterns have been downloaded. If you have problems downloading your pattern or retrieving the email link please get in touch.

You will not receive any physical items if you have purchased digital products. If you have any questions, please contact me BEFORE you make your purchase.

KITS

Kits are posted using Royal Mail Tracked 48.

I aim to post all kit orders 1-3 days after the orders have been placed.

Delivery should take 3 - 5 working days; please allow longer during busy periods.

Buyers are responsible for any customs or import taxes that may apply in their country. There may be delays due to items being held in customs. I cannot control this. I recommend using a tracked delivery service if you need extra peace of mind when ordering items.

RETURNS

If you wish to return your order, please contact me within 14 days of delivery. I will accept the return of items within 30 days after they have been received by the customer. Items must be returned in their original unused/unopened and resalable condition. If they are not returned in their original condition the customer is responsible for any loss in value. Customers are responsible for the costs of return shipping.

CANCELLATIONS

Please contact me as soon as possible if you wish to cancel your order. You can do this within 7 days but as I aim to dispatch orders in 1-3 working days, it may already be too late. If your order has already been dispatched please follow my returns policy.

REFUNDS

If you are unhappy with your kits for any reason please contact me as soon as possible.

GENERAL

All my patterns, both digital and paper, are for personal use only, not for commercial use or resale. You can use them as many times as you like to create items for gifts but you are not permitted to modify, resell or redistribute the pattern in any form.